Summary: LetsTrack ("we", "our", or "us") provides live chat, omni-channel messaging, and customer relationship management (CRM) software across Android, iOS, and Web platforms. We prioritize your privacy and ensure your business and visitor data is stored securely and never sold to third parties.
1. Information We Collect
When you use the LetsTrack Agent App, Web Dashboard, or integrate our Live Chat Widget, we collect the following types of information:
- Account & Profile Information: Name, business email address, role, profile picture, and organization details provided during registration or login.
- Live Chat Communications: Messages, chat transcripts, media attachments, and notes exchanged between website visitors and support agents.
- Visitor & Session Telemetry: Approximate geographic location (city/country), browser/device type, IP address, and active page URLs to provide real-time visitor context to customer support agents.
- Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens required to deliver real-time incoming chat notifications and alert sounds to your mobile device.
2. How We Use Information
We use the collected information exclusively for the following operational purposes:
- Facilitating real-time two-way messaging between agents and customer leads.
- Delivering instant push notifications for new incoming chat requests.
- Managing sales leads, CRM pipelines, and customer follow-ups.
- Maintaining and troubleshooting server health, security, and connection integrity.
3. Permissions Requested in the Mobile App
The LetsTrack Android and iOS applications request the following system permissions:
- Notifications (POST_NOTIFICATIONS): Required to alert agents when a new customer initiates a chat or sends a message while the app is in the background.
- Camera & Photos / Media: Optional; only requested when an agent chooses to attach images or screenshots directly in a conversation.
4. Data Sharing and Third Parties
We do not sell, rent, or trade personal data to third parties or data brokers. Data is only processed with trusted infrastructure providers essential to delivering our service:
- Google Cloud & Firebase: For secure authentication and reliable push notifications.
- Meta APIs (Optional): If you choose to integrate WhatsApp Business or Instagram Messaging accounts.
5. Data Security & Storage
All data transmitted between the LetsTrack mobile apps, web dashboard, and servers is encrypted in transit using Transport Layer Security (TLS 1.3 / SSL). Data at rest is protected behind enterprise-grade firewalls and access controls.
6. Data Retention & Account Deletion
You have the right to request access to or deletion of your account and customer chat logs at any time. To request account deletion or data removal, please contact our support team at support@vrhere.in.
7. Children's Privacy
Our services are designed for business communication and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: